Reach Out to GoPayna Team for Assistance

🕒 Working Hours

Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday & Public Holidays: Closed

❓ Frequently Asked Questions (FAQ)

1. How can I contact GoPayna support?
You can reach us via WhatsApp, email (support@gopayna.com), or by calling our support line.

2. How long does it take for wallet funding?
Wallet funding is instant once your payment is confirmed.

3. Is GoPayna safe for payments?
Yes, GoPayna uses trusted payment channels and secure encryption to protect your transactions.

4. What services can I access on GoPayna?
Airtime, data, electricity bills, cable TV, exam PINs, and more.

5. How do I become a GoPayna agent?
GoPayna does not offer an agent program at the moment. All services are currently available directly through the GoPayna app. Any future agent or partnership opportunities will be officially announced on our website and verified communication channels.

6. What should I do if my transaction is pending?
A pending transaction usually means the network is slow. If it does not resolve within 10 minutes, contact support with your transaction ID.

7. Why was my wallet not funded but money was deducted?
If your bank deducted money but your GoPayna wallet did not update, the funds will automatically reverse or credit shortly. If not, send proof of debit to support@gopayna.com.

8. How do I reset my GoPayna PIN?
You can reset your PIN in the app by going to “Account Settings” → “Security” → “Reset PIN.”

9. Does GoPayna charge extra fees?
GoPayna does not add hidden charges. All fees come directly from service providers or payment gateways like Paystack.

10. What should I do if I sent airtime/data/electricity to the wrong number or meter?
For security reasons, GoPayna cannot reverse completed transactions. Always confirm details before payment.

11. Is GoPayna safe to use?
Yes. GoPayna uses encrypted payment channels and follows the highest security standards to protect your transactions.

12. How do I fund my GoPayna wallet?
You can fund your wallet using bank transfer or Paystack. Wallet funding is instant once your payment is confirmed.

13. What should I do if I didn’t receive my electricity token?
Send your transaction ID and meter number to support@gopayna.com and our team will retrieve your token immediately. Prepaid users: You will receive a token after payment Postpaid users: You will NOT receive a token, only payment confirmation.

14. Can I withdraw money from my GoPayna wallet?
No. You cannot withdraw money from your GoPayna wallet.

GoPayna is a fund-only wallet, meaning the money you add to your wallet is strictly for:

• Airtime purchases
• Data bundles
• Electricity bills
• Cable TV subscriptions
• Exam pins
• Betting account funding
• Other digital services available on GoPayna

We do not operate as a bank or savings platform, so wallet withdrawal is not supported.

This helps us maintain faster transactions, better prices, and higher security for all users.

15. How do I change my phone number or account details?
Contact GoPayna support with your valid ID, and our team will help you update your account information securely.