Refund Policy
This policy explains when refunds may apply for Gopayna transactions, operated by GOPAYNA TECHNOLOGIES LIMITED.
- General principle
A refund may be issued only when a transaction fails or value is not delivered, your wallet was debited, and our records confirm non-delivery. Successfully completed transactions are generally non-refundable, except where required by law.
- Failed purchases
For airtime, data, electricity, TV, or exam PIN purchases:
We confirm final status with the service provider.
If the order did not complete, a wallet refund may be applied automatically or after review.
Refunds are usually returned to your Gopayna wallet balance.
Check transaction history and receipts in the app.
Processing may take from a few minutes up to 72 hours depending on the provider.
- Pending transactions
Some providers confirm orders asynchronously.
Check transaction history and use requery on the receipt where available.
Contact support if status does not update after a reasonable time.
- Non-refundable situations
Successfully delivered airtime, data, tokens, TV subscriptions, or exam PINs
Incorrect recipient details entered by you
Change of mind after successful delivery
- Wallet funding
Funding is processed through partners such as Paystack.
If funding fails but your bank was debited, reversal is usually handled by your bank or card issuer.
Successful funding is credited to your wallet for in-app purchases.
- Bank withdrawals
Withdrawals depend on the bank details you provide. Contact support immediately if you suspect an error.
- Request a refund review
Email support@gopayna.com or WhatsApp +234 808 062 4171 with:
Transaction reference
Registered email or phone
Date and amount
Service type and issue description
- Disputes and chargebacks
Contact support before initiating a bank chargeback so we can review the transaction quickly.
- Related policies
Terms & Conditions
Privacy Policy
Account & Data Deletion
Developer: GOPAYNA TECHNOLOGIES LIMITED · Last updated: May 2026